Chargeback PolicyUpdated 4 days ago

At Art of Skincare, we strive to provide exceptional service and support for every order. If you ever have a concern about your purchase, we encourage you to reach out to our team first so we can help resolve the issue promptly.

Chargeback Policy & Order Restrictions

If a chargeback is filed against our store, the following terms apply:

• Immediate Account Restriction: We reserve the right to cancel all future orders and discontinue shipping to any customer who initiates a chargeback with their payment provider.
• Automatic Refunds: Any new orders placed by a customer who has previously initiated a chargeback will be automatically cancelled and refunded in full.
• Returned Items Fee: If a chargeback is resolved in our favor (i.e., the payment processor rules on behalf of Art of Skincare), any returned products associated with that transaction will be subject to a $10 processing and restocking fee.

We are always here to support our clients and resolve issues quickly. Please contact us directly before turning to your bank — we’re happy to work with you to make things right.