My order says it was delivered, but I can’t find it — what should I do?Updated 2 months ago

We’re so sorry for the confusion, and we’re here to help!

First, we recommend:

• Checking around your home (including porches, side doors, garages, or mailrooms).
• Asking neighbors or building management to see if they may have accepted the package on your behalf.
• Reviewing the shipping address listed in your order confirmation email to ensure the package was sent to the correct location.

In some cases, carriers may mark a package as delivered a day or two before actual delivery.

If your package still hasn’t arrived after 48 hours, please contact our customer service team via Chat.