What is your shipping policy?
At AOS, we pride ourselves on fast shipping so you can get your skincare goodies ASAP!. We offer a variety of shipping options so you can choose what works best for you:
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Shipping & Returns
How can I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. As soon as your order ships, we’ll send you a shipping confirmation email that includes your tracking number, so you can follow your package
My order says it was delivered, but I can’t find it — what should I do?
We’re so sorry for the confusion, and we’re here to help!. First, we recommend:. In some cases, carriers may mark a package as delivered a day or two before actual delivery. If your package still hasn’t arrived after 48 hours, please contact our cust
Special Handling for High-Value Orders (Over $500+)
For your peace of mind, all orders valued at $500 or more will automatically require a signature upon delivery to ensure your products arrive safely. If you prefer to waive the signature requirement, we are happy to accommodate your request. However,
Do you offer free shipping?
Yes, we are pleased to offer complimentary shipping for our valued AOS Members. For those who prefer expedited service, premium shipping options are always available at checkout.
How much does shipping cost?
We offer a variety of shipping options so you can choose what works best for you:. Complimentary shipping for AOS Members is provided through USPS First Class, USPS Priority Mail, FedEx Ground, or UPS Ground, depending on your destination and current
Do you offer expedited shipping?
At AOS, we take pride in our fast and efficient shipping. Most orders are processed and shipped within 24 business hours. Please note that Saturday delivery is not guaranteed, and orders placed over the weekend will ship on Monday. We offer a range o
How long does delivery take?
Delivery times will vary based on your shipping method and destination. Here’s a general guide to help you plan:. Once your order ships, you will receive a tracking link so you can follow your delivery every step of the way. If you need assistance ch
Do you ship internationally?
At this time, we currently ship to the United States and Canada. For our Canadian clients, please note that duties, taxes, and international shipping rates will apply at checkout. We look forward to expanding our reach in the future — thank you for y
What’s your return policy?
Returns & Refund Policy. We want you to love every product you order from AOS! However, if you are not completely satisfied with a product, you may return it within 30 days of receiving your order. Important Guidelines:. Final Sale Items:The followin
How do I make a return?
How to Make a Return. We understand that sometimes a product may not be the perfect fit for your skin. That’s why we gladly accept returns within 30 days of receiving your order. To be eligible for a return, items must be more than 50% full. To creat
Item Return Limit Policy
Item Return Limit Policy:. As a boutique skincare company, we don’t have the resources of large retail chains, and our ability to absorb high volumes of returns is limited. To continue offering the personalized service and access to professional bran