Art of Skincare

Once we receive and process your return, we will send you a confirmation email to let you know your refund has been issued.Please allow 4-10 business days for the refund to appear in your account, depending on your bank&#x2019;s processing times.If you have any questions or need further assistance, feel free to reach out to our team!Once we receive and process your return, we will send you a confirmation email to let you know your refund has been issued.Please allow 4-10 business days for the refund to appear in your account, depending on your bank&#x2019;s processing times.If you have any questions or need further assistance, feel free to reach out to our team!

Once we receive and process your return, we will send you a confirmation email to let you know your refund has been issued. Please allow 4-10 business days for the refund to appear in your account, depending on your bank’s processing times. If you ha

When will I receive my refund?

Order Management

HSA/FSA Accepted

How do I apply promo/discount codes?

Why isn't my discount code working?

Can I add to or change my order after it’s placed?

Can I cancel my order?

What if my package gets lost or arrives damaged?

What do I do if I receive the wrong item in my order?

Returns & Refund Policy

How do I initiate a return?

What is your shipping policy?

How can I track my order?

My order says it was delivered, but I can’t find it — what should I do?

Special Handling for High-Value Orders (Over $500+)

Do you offer free shipping?

How much does shipping cost?

Do you offer expedited shipping?

How long does delivery take?

Do you ship internationally?

What’s your return policy?

How do I make a return?

Item Return Limit Policy

Shipping & Returns

HSA/FSA Accepted Items

I'm having trouble logging in

How do I update my subscription items?

How do I use my benefits/rewards points?

How do I skip a subscription shipment?

I do not want to check out with ShopPay

AOS Rewards

Chargeback Policy

Account Support

LINES: How To Treat Deepening Lip Lines

PLATED vs NEOGENESIS: The Difference Between NeoGenesis & Plated

MOISTURIZERS: Moisturizers By Skin Type

MOISTURIZERS: Which Moisturizer is Best For Dry Skin

SUNSCREEN: Moisturizing Sunscreens

SENSITIVITY: How to Treat a Compromised Barrier

SENSITIVITY: Best Products For a Compromised Barrier

ITCHING SKIN: Best Products For Itchy Skin

BROKEN CAPILLARIES: How to Treat & Prevent

CLEANSERS: Cleansers by Type

COSMETICS: How To Remove Makeup

CLEANSERS: Oil Cleansers

INGREDIENTS: Baking Soda

TONERS: Hydrating vs. Corrective Toners - What’s the difference?

RETINOL: Skin Cycling 101

RETINOL: Retinol vs Tretinoin

RETINOL: Tretinoin 101

RETINOL: Night Creams

ACNE: Tretinoin for Acne

FIRMING: Serums to Treat Loss of Firmness

HEALTHY AGING: Best Products

DARK SPOTS: How to Treat Hyperpigmentation

SCARS: How to Treat & Repair

DEVICES: ANMA Lift - Microcurrent

BLACKHEADS: How to Treat & Remove

PORES: How To Reduce The Appearance

NANO PEN: Compatible Products

DEVICES: Best For Healthy Aging Support

BOTOX & FILLERS: AOS Philosophy

MILIA: How To Treat & Prevent

TIME MASTER PRO: Jeana's Routine(s)

Skin Care Q & A

Are AOS Products Clean?

Are your products cruelty free?

Do you offer professional discounts?

Do you offer wholesale pricing?

AOS FAQ

When will I receive my refund?Updated 2 months ago